Waja44 Privacy Policy – Your Personal Data Protection

1 Introduction

Welcome to the waja44 Privacy Policy. At waja44, we understand that your trust is our most valuable asset. When you register and play on our platform, you entrust us with your personal information — and we take that responsibility very seriously.

This Privacy Policy explains in detail how waja44 collects, processes, stores, and protects your personal data whenever you interact with our platform, whether through the website, mobile app, or any other digital channel we operate.

This document applies to all waja44 platform users, including registered members, website visitors, and anyone who communicates with us through customer support channels. By continuing to use the waja44 platform after the update date of this document, you are deemed to have read and agreed to the terms stated herein.

2 Information We Collect

To provide you with a secure, seamless, and personalized service, waja44 collects the following categories of information:

2.1 Registration and Identity Information

During the new account registration process, you are required to provide basic information needed to verify your identity:

• Full name as it appears on your official identification document
• An active mobile number registered in your name
• Date of birth for minimum age verification of 18 years
• Bank account or e-wallet details (DuitNow, Touch 'n Go eWallet, Boost, GrabPay) for financial transaction purposes
• A copy of your identity document (national ID or passport) during the KYC process

2.2 Platform Usage Information

Our system automatically records data related to how you use the platform:

• IP address and device type used
• Web browser or app type and version
• Pages visited, duration of visit, and navigation patterns
• Deposit and withdrawal transaction history
• Game session records including game type, date, time, and outcome

2.3 Communication Information

When you contact our customer support team, we retain records of that communication, including the content of live chat conversations, emails, or other channels used, for reference and service improvement purposes.

3 How We Use Your Data

Every piece of information we collect is used for a clear and legitimate purpose. waja44 uses your personal data for the following purposes:

• Identity Verification and KYC: Ensuring every member meets the minimum age requirement and verifying identity to prevent fraud and money laundering.
• Account Management: Allowing you to log in, manage your profile, change your password, and securely access all your account features.
• Transaction Processing: Processing deposit and withdrawal requests accurately and securely through your chosen payment method.
• Platform Security: Detecting and preventing fraudulent activity, multi-account usage, and any suspicious behavior that could compromise platform integrity.
• Service Communications: Sending important notifications related to your account such as transaction confirmations, security updates, and system alerts.
• Marketing and Promotions: With your consent, we send you information about promotions, bonuses, and special offers that may interest you.
• Service Improvements: Analyzing platform usage patterns in aggregate to enhance the user interface, technical performance, and game selection.
• Legal Compliance: Meeting legal obligations and reporting requirements to relevant authorities when required.

4 Information Sharing and Disclosure

Waja44 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may share your information with the following parties:

4.1 Third-Party Service Providers

We work with selected service providers who help us operate the platform, including payment processors, technology service providers, and cybersecurity solution providers. All these providers are contractually bound to handle your data in accordance with strict privacy standards and may only use your data for purposes specified by us.

4.2 Legal Requirements

Waja44 may be required to disclose your personal information when mandated by law, court order, or a lawful request from law enforcement authorities. In such situations, we will notify you of the disclosure to the extent permitted by law.

4.3 Business Transfers

If waja44 is involved in any merger, acquisition, or asset sale, user data may be transferred as part of that transaction. You will be notified in advance via a clear notice before any such transfer takes place, and your privacy rights will continue to be protected.

5 Data Security

Protecting your personal data from unauthorized access, loss, or misuse is our technical priority. waja44 implements multiple comprehensive security layers:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using the latest TLS protocol, ensuring sensitive information cannot be intercepted by third parties.
• Two-Factor Authentication (2FA): An additional security layer requiring identity verification via OTP code before account access is granted.
• Active 24/7 Monitoring: Our security team continuously monitors the platform to detect and respond to any security threats in real time.
• Secure Servers: Your data is stored in data centers equipped with strict physical access controls, redundant cooling systems, and disaster protection measures.
• Regular Security Audits: waja44 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities before they can be exploited.
• Internal Access Controls: Only authorized personnel with a legitimate business need may access users' personal data, and every access is logged for audit purposes.

6 Cookies and Tracking Technologies

Waja44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as Login session authentication and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how visitors use our website, helping us identify areas for improvement.
• Functional Cookies: Remembering your preferences and settings such as preferred language and betting denomination for a smoother experience.
• Analytics Cookies: Helping us understand platform traffic and usage patterns in aggregate and anonymized form for continuous improvement purposes.

6.2 Cookie Management

You can control and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the waja44 platform. For guidance on managing cookies in different browsers, refer to your respective browser's help documentation.

7 Your Rights as a User

As a registered waja44 platform user, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010:

8 Data Retention and Deletion

Waja44 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active Account Data: Retained for the duration that your account remains active on the waja44 platform.
• Financial Transaction Data: Retained for a minimum of seven years after the transaction date, in line with financial and tax legal requirements.
• Support Communication Logs: Retained for three years from the date of the last interaction for reference and dispute resolution purposes.
• Closed Account Data: Following account closure, your personal data will be deleted or anonymised within 90 days, unless a longer retention period is required by law.
• Security Logs: Security and fraud detection data is retained for two years to support investigations if required.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

9 Changes to the Privacy Policy

Waja44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When significant changes occur, we will notify you through:

• A clear notice on the waja44 platform homepage
• An in-account notification the next time you log in
• Notification messages sent to your registered mobile number

The effective date of the latest version of this Privacy Policy is always displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information.

10 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how waja44 handles your personal data, our data protection team is ready to assist you.

You can reach us through the following channels:

• Support Email: [email protected] — Our team will respond within 24 hours on business days.
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the waja44 platform.
• Response Time: We are committed to responding to all privacy-related inquiries within 14 business days from the date of receipt.

We value every piece of feedback you provide and are committed to resolving any privacy issues transparently, fairly, and within a reasonable timeframe. Your satisfaction and trust are the foundation of everything we do at waja44.